An unnecessary breakdown about my phone breakdoown

14 Dec

I had a bit of a breakdown yesterday. For weeks now my iPhone 6s has been randomly shutting off and rebooting itself. Apple admitted this was a known issue and replaced the battery, but the problem persisted. My phone was basically like the bus from Speed, except I had to constantly play music or Pokemon Go to prevent it from shutting off (which I admit is less dangerous than exploding). I was buying time until ios 10.2 came out, which I hoped might fix the issue. It didn’t — it bricked my phone. I was stuck with the dreaded restore screen, and I couldn’t restore or update because my phone would shut off in the middle of it.

Stephen came home right in the middle of it all and couldn’t understand why a phone could make me so upset. Of course it wasn’t just about my phone — it’s never about one thing. I was also stressed out about our new flat, which we’re still struggling to make feel like home. I had spent hours researching handymen to come replace our taps and fix our bathroom extractor fans and finally booked an appointment for Thursday, only to realize it would be cheaper if we bought the new extractor fans ourselves and just asked the guy to install them. It took me so long to get the appointment that I didn’t want to cancel it, but it meant I would have to spend the day extractor fan shopping after I spent the morning begging Apple to give me a walk-in appointment and fix my phone. Plus, I had my normal workload to get done too. Small problems in the grand scheme of things, but still problems.

I finally managed to pull myself together and switched into problem-solving mode. I started researching fans and stores that sell them. Of course none of them are in central London. Amazon had the best fans for the best price, but they wouldn’t arrive by our Thursday appointment if we ordered them Tuesday night. …unless we had Prime. So I signed up for a free trial of Prime and now the fans are scheduled to arrive on Thursday, with any luck at the exact moment the handyman arrives. Problem solved (hopefully).

Last night I constantly checked for Genius Bar appointments at the two Apple Stores near me, but their first available time was always next week. But then I checked this morning at 8am and there it was — 11am appointment today. So I schlepped my laptop and phone to the Apple Store, rehearsing my explanation the whole walk there. The Genius listened to my woes, typed a bunch of stuff onto his iPad, and presented me with a new phone, free of charge (even though I’m out of warranty!). It wasn’t that easy, though. He suggested I backup to iCloud instead of to my laptop just in case some software issue was causing my random shutdowns. So I sat at the Genius Bar while my new phone restored from backup then attempted to backup to iCloud … for nearly 3 hours. I was there so long my original Genius went on break. Luckily I brought my laptop and they have free WiFi, so I got a decent amount of work done. I’ve been using the new phone for several hours now and it hasn’t once shut down, so fingers crossed this means problem solved and my breakdown over my phone breakdown was unnecessary.

One final happier note:
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I finally caught them all! (And yes, I am still going to keep playing, because they’ve since added baby Pokemon and Pikachus wearing santa hats. And also I have a Pokeproblem.)

pikachu-hat-simpsons

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